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Terms and Conditions

Welcome to a website owned by ImagineHealth Company Limited (after this referred to as “Imagine”, “Company”, “we”, “us”, or “our”). Company is an intermediate company between hospitals/clinics/medical personnel and/or other service providers (hereinafter referred to as “Providers”) and patients (hereinafter referred to as “user”, “patient”, “you” or “your”) who are looking for medical and wellness services (“Medical Services”), other related services as provided by the Providers (“Other Related Services”). You hereby agree to be bound by these Terms and Conditions by using the Services.

Notice Before Use

We encourage you to read this Privacy Policy before using the Company’s online services or submitting your personal information. By doing so, you acknowledge that you understand and agree to the terms of this privacy policy.

Purposes of Personal Data Collection

The purposes for which we may handle your personal data include the following:

  • Processing applications for healthcare products and services, effecting payments and transactions, and completing instructions or requests.
  • Providing products and services
  • Assessing suitability for healthcare products and services
  • Operational purposes
  • Statistical analysis, including behavioral analysis
  • Conduct market research and surveys to improve our products and services
  • For marketing purposes, including promotional events

Disclosure Of Personal Data

Any member of the Company, including our officers, staff, and medical advisory board, may disclose your personal data to any of the following parties for any of the purposes specified above:

  • Anyone we consider necessary to provide services in connection with our healthcare products or services located in any jurisdiction.
  • Anyone we consider necessary to facilitate requests for services or applications for products with any member of the Company.
  • Professional advisers, third-party service providers, and agents providing services to support the Company’s business.

Personal information will be protected appropriately under our agreement with third parties.


The security of your personal data is important to us. The Company complies with technical and organizational security measures to safeguard your personal data. When using external service providers, we require that they adhere to the same security standards as the Company. Personal data may be transferred to, or stored at, a location outside of your country of residence. Regardless of where your personal data is transferred, the Company proceeds to ensure that your personal information is kept securely.

You should be aware that the internet is not a secure platform for communication. Sending and receiving information over the internet carries with it risks, including the risk of access and interference by unauthorized third parties. In addition, passing information over the internet may be transmitted internationally (even sender and recipient are based in the same country) via countries with weaker privacy and data protection laws than in your country of residence. Therefore, we do not accept responsibility or liability for the confidentiality, security, or integrity of your personal data in connection with its transmission over the internet.


By browsing our website, you agree to cookies as outlined in the policy. Please disable cookies on your computer or do not use our official website if you do not wish to accept cookies from us. We encourage you to read our Cookies Policy.


We retain your personal data for legal, regulatory, business, and operational purposes. The Company maintains data such as the source of page requests, your IP address, domain name, date and time of the request, and other parameters passed on the URL. The data will be used to understand the usage of the Company’s webpage.


The Company’s marketing material will not be sent to you if you have not online subscribed to us.

Electronic Communication

When you use any of our Services or send emails, you communicate with us electronically. You consent to receive communications from us electronically. We will share with you by email, posting notices on this site, or through our other Services. You agree that all information, agreements, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.


We may monitor your electronic communication to ensure compliance with our legal and regulatory obligations and internal policies for the above purposes.


All content included in or made available through any Company’s Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations, is the property of the Company or its content suppliers and protected by Thai and international copyright laws. In addition, the collection of any content included in or made available through any Company’s Service is the Company’s exclusive property and is protected by international copyright laws.


All examples of what has been achieved by others should not be taken as typical or in any way a guarantee or projection of what any individual can expect from our treatment. All testimonials are provided for informational purposes only.

Your treatment results may vary. No employee or agent of ours is authorized to represent that a particular outcome from any future treatment will occur.

Right Of Access

Subject to applicable law and regulations, you may have the right to request a copy of your personal data processed by the Company; an additional charge will be applied to such request.

Governing Law

These Terms shall be governed and construed per the laws of Thailand without regard to its conflict of law provisions.


Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have between us regarding the Service.


We may modify, update or replace these Terms from time to time and aim to provide as much notice as possible at our discretion. We will notify you of any changes by posting the new Terms at Therefore, you are advised to review these Terms periodically for any changes.

By continuing to access our website and use our services after those revisions become effective, you agree to be bound by the revised Terms. If you disagree with the new terms, please stop using our Services.


Should you wish to exercise any legal rights as specified above or have any questions, concerns, suggestions, or complaints about our privacy notice, you can contact us via the following channels:

ImagineHealth Company Limited 

2nd Floor, 252 Krung Thonburi Road Soi Sathorn Mansion 1,

Khlong Ton Sai, Khlong San District, Bangkok 10600

Data Protection Officer (DPO)

Email: [email protected]


Best Regards,

ImagineHealth Company Limited 

01 January 2023

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