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Frequently Asked Questions

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General Questions

At ImagineHealth, we are dedicated to facilitating high-quality care and services for you and helping you achieve your health and wellness goals. We believe that we set ourselves apart from others in the industry in several ways:

  • Expertise: We are experts in medical tourism and are committed to ensuring that you thoroughly understand the healthcare providers in Thailand and that they understand you.
  • Personalized approach: We work closely with you to develop customized treatment plans tailored to your specific health and wellness goals.
  • Full-service approach: Unlike many other medical-travel companies, we offer a full range of services to you, including consultation, treatment planning, and assistance with travel and accommodation.
  • Focus on client satisfaction: At ImagineHealth, we are committed to ensuring that you are satisfied with our care and service. We work closely with you to understand your needs and to address any concerns you may have.
  • We believe that these factors set us apart from others in the industry and make us a trusted partner in your pursuit of health and well-being. 

It’s worth noting that the specific treatments and therapies available through ImagineHealth may vary depending on the individual needs and preferences of the client, as well as the specific treatments and therapies offered by our partner hospitals, clinics, and other healthcare providers in Thailand.

In general, however, ImagineHealth focuses on treatments and therapies that may be difficult to access in many clients’ home countries, including Integrative Oncology and Cancer Rehabilitation, Functional Medicine, Regenerative Medicine and Regenerative Rehabilitation, and products for Longevity, Healthy Aging, and Advanced Diagnostics.

If you have specific questions about the types of treatments available, contact us.

At ImagineHealth, our top priority is providing you with excellent care and an overall positive experience. We have a solid track record of satisfied customers who are delighted they chose us for their medical services overseas. Our founder has 15 years in the Medical Tourism industry and knows how to find the best quality treatments at affordable prices so that all your needs can be met without sacrificing excellence or value. So let’s create healthier futures together – contact us today.

At ImagineHealth, we have a straightforward process for booking a medical treatment with one of our partners. Here is an overview of the steps involved:

  • Contact: The first step in the process is to contact us. You can do this through our website, email, or phone. We will ask you to provide some basic information about your healthcare needs and will answer any questions you may have about our services.
  1. Patient Health Information: After the initial contact, we will request that you provide us with more detailed information about your healthcare needs, including any medical history, current medications, and any other relevant information. This will help us better understand your needs and develop a personalized treatment plan later.
  2. Review: Once we have collected your health information, with your consent, we will share it with our partner specialists in Thailand to determine the best course of action. This step may also involve teleconferences with doctors, therapists, or other healthcare professionals in Thailand to ensure that we provide you with the most appropriate care and treatment.
  3. Treatment plan: Based on the information we have gathered and the recommendations of Thai specialists, you will receive a personalized treatment plan. This plan will outline the recommended course of treatment, including any necessary treatments or therapies, and will provide an estimated cost.
  4. Booking: If you are happy with the treatment plan, we will work with you to schedule your treatment stay and make all necessary arrangements for your care and treatment, excluding flights.
  5. Payment: Once you have booked your treatment, we will ask you to make a payment to confirm your booking. Payment amounts and methods may vary depending on the specific treatment and your treatment location.
  6. Pre-Travel preparation: Before you travel to Thailand, we will stay in touch and provide you with any necessary pre-treatment preparation instructions.
  7. Arrival and treatment: When you arrive in Thailand, we will greet and assist you with any needs. We will also work with you to ensure you receive the best care and treatment during your stay.


We hope this more detailed explanation of the booking process helps you understand the steps involved in booking a medical treatment through ImagineHealth. Please don’t hesitate to ask if you have any questions or would like more information. We are here to assist you and to help you make the best decisions for your health and well-being.

At ImagineHealth, we prioritize your safety and quality above all else. To ensure the exceptional care and service you deserve, we are proud to have launched into the accreditation process with Temos International (Germany) to become South East Asia’s first Temos-accredited Medical Tourism Facilitator – an important milestone in demonstrating the highest standards of care for all those who rely on us. 

We anticipate a successful outcome by late 2023 that will further demonstrate our commitment to going above and beyond what is expected from healthcare facilitators today.

At ImagineHealth, we understand that medical treatments come in all shapes and sizes. That’s why our team is here to work with you every step of the way as you book your treatment – no matter how complex it may be! Of course, we want to ensure that the process from start to finish goes smoothly for everyone involved, so we will consider factors such as availability and personal preferences when estimating a timeline. 

However, appointments can usually be booked within days or weeks, depending on each individual’s needs. So rest assured, knowing that at ImagineHealth, your well-being always comes first: let us help make booking procedures more straightforward than ever. 

At ImagineHealth, we are committed to providing you with the highest level of support and assistance throughout booking a medical service. Here are some of how we can support and assist you:

  • Consultation: We offer consultation services with our medical partners to help you understand your healthcare needs and to develop a personalized treatment plan.
  • Information and guidance: We can provide you with information and advice about the treatments and procedures available in Thailand, including the benefits, risks, and costs involved.
  • Coordination: We can coordinate all aspects of your care and treatment, including scheduling appointments, arranging accommodations, and coordinating with hospitals, clinics, and other healthcare providers.
  • Support during treatment: We can provide support and assistance, including help with any necessary paperwork, translation services, and any other needs you may have.
  • Follow-up care: We can provide follow-up care and support after your treatment to ensure that you are recovering well and to address any concerns or questions you may have.

Overall, we aim to make booking a medical treatment as stress-free and seamless as possible for you.

One of the core features of ImagineHealth is that we can provide you with access to medical procedures and treatments that may not be available in your home country. In addition, we are committed to offering you the latest and most innovative treatments and technologies.

Through our partnerships with hospitals, clinics, and other healthcare providers in Thailand, we can offer various medical treatments that may not be available in other countries. These treatments may be more experimental, cutting-edge, affordable, or accessible in Thailand.

We encourage you to contact us to learn more about the options that may be available to you. We can provide you with more detailed information and work with you to develop a personalized treatment plan that meets your needs and fits your budget.

The amount of money you can save by using ImagineHealth to book a medical treatment in Thailand compared to having it done in your home country can vary depending on several factors, including the specific treatment you are having, the costs of healthcare in your home country, and the particular treatment options available in Thailand.

In general, however, clients who undergo medical treatments in Thailand through ImagineHealth can often save a significant amount of money compared to what they would pay in their home country. This is due in part to the lower costs of healthcare in Thailand compared to many other countries, as well as the availability of high-quality treatments at affordable prices.

It is important to note that the cost savings you can achieve by having medical treatment in Thailand may be offset by travel and accommodation costs. However, you will find that the overall medical tourism costs are significantly lower than what you would pay in your home country, even after factoring in these additional costs.

Combining medical treatments with an unforgettable holiday in Thailand can be a great way to de-stress and unwind. With its world-renowned healthcare system, accessible prices, and breathtaking natural sights – from ancient temples to majestic mountain ranges – it’s no wonder that countless clients come here for experienced care while also visiting some of the most beautiful destinations. So make sure you take full advantage on your next visit!

Let us help you make the most of your trip by giving yourself the time and opportunity to incorporate a medical treatment with an unforgettable vacation. Remember that rest and recovery after such treatments are essential, so why not ensure luxurious relaxation while also taking some well-deserved ‘me’ time?

If you’re looking for advanced medical care at an affordable cost, Thailand is undoubtedly the place to be. With its world-class facilities and expertly trained healthcare professionals, many clients have been delighted with their experience of receiving treatment in this country. So there’s no wonder it has become a popular destination for medical tourism!

It is important to note that medical care quality can vary from facility to facility, and it is always advisable to research and choose a reputable and well-established healthcare provider. At ImagineHealth, we work closely with leading hospitals, clinics, and medical professionals in Thailand to ensure that our clients receive the highest quality care and treatment.

If you have specific questions about the quality of medical care in Thailand, we recommend that you contact us directly. We can provide you with more detailed information and help you make informed decisions about your healthcare needs.

At ImagineHealth, we understand that every person is unique and that each person’s healthcare needs are different. That’s why we offer a wide range of medical procedures and treatments to meet your needs and work closely with our clients to develop personalized treatment plans.

We recommend contacting us first to discuss your healthcare needs and goals. Then, we can provide you with more information about the services you are interested in and help you understand the benefits and risks involved.

Once you better understand the treatment and your options, we recommend you consult your home healthcare provider for their perspective and guidance. They can help you assess your overall health and determine whether the treatment is good for you based on your medical history and current health status.

If you are interested in pursuing a medical approach promoted by ImagineHealth, we encourage you to contact us to learn more and discuss your options. We are here to help you make informed decisions about your healthcare needs and to help you achieve your health and wellness goals.

The success rate for the medical services promoted by ImagineHealth will vary depending on the specific procedure or treatment and the individual patient’s health and medical history.

It is important to note that the success of any treatment can be influenced by several factors, including the patient’s overall health and medical history, the specific treatment, and the individual patient’s response.

We also believe it is essential to be realistic about medical treatment outcomes. While we strive to provide our clients with the best possible care and treatment, we understand that any medical treatment has risks and uncertainties. Therefore, we do our best to provide our clients with accurate and up-to-date information about their treatment options and to help them understand each option’s potential benefits and risks.

If you have specific questions, we recommend that you contact us directly. We can provide you with more detailed information and help you understand the potential benefits and risks of the treatments you are interested in.

As a facilitator, ImagineHealth is responsible for coordinating and organizing the medical care and treatments you receive in Thailand. This may include arranging appointments, coordinating transportation and accommodation, and providing support and assistance during your treatment journey.

However, the actual medical care and treatments you receive will be provided by our partner organizations, such as hospitals, clinics, and medical professionals. These organizations are responsible for providing the necessary care and treatment and are liable for any issues or complications that may arise during your treatment.

ImagineHealth conducts thorough due diligence when selecting its partner organizations to ensure that they meet our high standards for quality and safety. In addition, we work with reputable and experienced healthcare providers committed to providing their clients with the highest level of care.

If you have any questions or concerns about the medical care and treatments you will receive in Thailand, we encourage you to contact us. We are here to help you make informed decisions about your healthcare needs and to support you throughout your treatment journey.

At ImagineHealth, your well-being is our top priority. Therefore, we always strive to ensure that you receive the best care and service from our partners and us. 

However, should any issues or complaints arise during treatment – no matter how small they may be – we support you in communicating them with us directly and are here to help resolve these matters promptly for a better experience overall. With open channels of communication between our partners, such as hospitals, clinics, and medical professionals included in this process, we can work on resolving all concerns raised. Hence, everyone benefits from improved quality standards moving forward!

If you experience any complications after your medical treatment, it is important to contact ImagineHealth as soon as possible. We can provide you with support and assistance and help you understand your options for addressing any issues that may arise.

Depending on the specific nature of your complications, we may be able to provide you with additional treatment or support to help you manage any issues that may arise. We will work closely with you and the Thai healthcare providers who treated you to determine the best action.

If you are experiencing severe complications or have concerns about your health, we recommend seeking medical attention immediately. You may need to visit a hospital or other healthcare facility to receive the necessary care.

As a medical tourism facilitator, ImagineHealth is not directly responsible for the medical care and treatment you receive in Thailand. Instead, this responsibility lies with the healthcare providers who treat you, such as hospitals, clinics, and medical professionals.

However, we understand that our clients may have concerns about their health and well-being while traveling abroad for medical treatment, and we take steps to protect their interests. ImagineHealth works with reputable and experienced healthcare providers committed to providing their patients with the highest level of care. As part of this commitment, these providers typically have the necessary liability insurance to protect themselves and their patients.

At ImagineHealth, we are committed to providing you with the highest level of care and service. However, we understand that there may be times when medical treatment does not meet a patient’s expectations due to complications, wrong expectations, or other issues. For example, suppose a client is seeking a refund or compensation in connection with a medical treatment that did not meet their expectations. In that case, we will work with them to understand their concerns and determine the appropriate action.

Please note that we do not offer refunds for medical treatments that have already been performed. However, we are committed to addressing any concerns or issues that may arise and will work with our clients and partners to find a satisfactory resolution. If you have any problems or issues with the medical care or service you received through ImagineHealth, please do not hesitate to contact us. We are here to help and will work with you to address any issues that may have arisen.

Quality Assurance Questions

At ImagineHealth, we take your care and well-being seriously. That’s why we only partner with medical providers with the experience and knowledge necessary to provide exceptional service. To guarantee a high level of expertise in each provider we work with, ImagineHealth ensures that they meet stringent criteria for qualification. So you can be confident your health is always in good hands. 

We verify their credentials such as degree, license, and certifications; conduct background checks for any disciplinary actions or criminal history; then seek recommendations from other healthcare professionals to ensure they’re up-to-standard with industry expectations. 

We carefully review all references before making any decisions and use a range of measures – including patient satisfaction surveys and reviews – to evaluate their performance on an ongoing basis.

ImagineHealth also recognizes the value of international accreditations as a reliable measure for gauging competency and ensuring top-notch care. 

ImagineHealth is committed to facilitating the highest quality care and service for you. That’s why we are looking for international accreditations that ensure world-class treatment quality and patient safety, so you can rest assured your health is in good hands!

  1. Joint Commission International (JCI): JCI is a global healthcare accreditation organization that sets standards for quality and safety in healthcare. Facilities that JCI accredits are required to meet strict criteria in areas such as patient safety, infection prevention, and medication management.
  2. International Organization for Standardization (ISO): ISO is a global standard-setting organization that develops and publishes standards for various industries, including healthcare. ISO standards for healthcare focus on areas such as quality management, patient safety, and risk management.
  3. Temos International (Temos) is another organization that provides international quality and safety accreditations for healthcare providers. Temos is a global accreditation and certification organization focusing on medical tourism and international patient care. By working with providers that have received Temos accreditation, ImagineHealth can further ensure that its clients are receiving top-quality care that meets international standards.

At accredited treatment providers, you can rest assured that your treatments are being conducted according to the best evidence-based practices. This means following guidelines for specific treatments and administering medications safely with sterile techniques. Additionally, safety protocols such as checklists help ensure that all steps of a procedure have been taken care of properly before, during, and after so there is minimal risk associated with any medical errors or complications.

Thai treatment providers understand the importance of providing their teams with ongoing training and education. This process is critical for staying informed regarding best practices, avoiding potential mishaps, and promoting positive healthcare outcomes. On top of this, regular quality checks are conducted to identify risks or possible areas where further enhancements can be made – from evaluations of patient records to getting feedback from staff members themselves.

At ImagineHealth, your treatment and care experience is our top priority. That’s why we have a process to address any complaints or concerns about the level of service you are receiving from your Thai healthcare provider or us. Once something has been brought up, rest assured that immediate action will be taken so it can be rectified quickly and effectively. In addition, your designated contact person at Imagine Health and our complaint hotline number or email address provide an additional layer of support for issues related specifically to certain aspects of care, such as offering more detailed information on treatments available along with extra assistance when necessary too!

At ImagineHealth, we recognize that our success is dependent on delivering a high-quality care experience to you. That’s why we’re taking steps to ensure the service and support you receive exceed your expectations. We are constantly reviewing best practices and setting higher standards for ourselves so that each of your visits will meet or even surpass any prior experiences with us.

We take your feedback seriously and strive to use it as an opportunity for improvement. If you have any issues or concerns with the care provided, our team is here to provide extra support – whether through additional resources or guidance in addressing those topics. We are committed to delivering quality service and ensuring each individual feels heard!

Having a one-on-one conversation with someone who has undergone the same treatment can give you an invaluable first-hand account of what to expect before, during, and after. That being said, every patient’s experience is unique – so it’s important to talk with your medical professional before making any decisions regarding treatment options that are right for you.

Data Privacy Questions

At ImagineHealth, we are dedicated to protecting your personal information and ensuring that our practices comply with Thailand’s Personal Data Protection Act (PDPA). We want you to feel safe knowing that collecting data from you will only be used for specified purposes and kept securely following PDPA requirements. Rest assured, any data provided is monitored regularly and deleted or destroyed appropriately once no longer needed. 

With solid systems in place, comprehensive staff training on best practices, and compliance with all related laws, you can be sure that we treat personal information responsibly and transparently. In addition, our attentive care for data protection promotes trust between us – a value our company values greatly!

At ImagineHealth, we understand that your personal information is valuable and highly confidential. To ensure you receive the best care possible, we may need to share specific details of your medical history with other healthcare organizations or professionals who assist us in treating or coordinating for you. All parties will maintain strict confidentiality when handling this sensitive material!

At all times, we respect your privacy rights and are committed to protecting the confidentiality of your information. However, we understand you may have concerns about sharing personal data, so please reach out with any questions regarding our policies and practices concerning data sharing.

We understand the importance of keeping medical records safe and secure. We utilize several advanced security systems to protect your data, such as encrypted databases, secured servers to exchange information, secure login credentials, and strict access controls to verify staff permissions. However, our commitment extends beyond securing medical records. So you can have peace of mind knowing that all your confidential healthcare data is safe. 

Our staff receives comprehensive training on best practices for data protection to ensure that they are well-equipped with the necessary knowledge for responsibly handling patient information. Additionally, full compliance is maintained following established international standards such as Thailand’s Personal Data Protection Act (PDPA), Europe’s GDPR, and America’s HIPAA – all part of our commitment to providing a trusted service you can depend upon. 

Financial Questions

Our treatment partners and we will require a deposit or upfront payment for specific medical procedures or treatments. 

The specific deposit or upfront payment requirements will vary depending on the procedure or treatment being provided, as well as the individual provider’s policies. In general, however, you can expect to pay a deposit or upfront payment to secure your treatment dates and to cover any pre-treatment expenses, such as laboratory work or consultations with healthcare professionals.

We can provide more detailed information and help you understand the payment terms and conditions for the treatments you are interested in.

It is also essential to be aware that medical treatment can be expensive, and you may need to budget for additional costs beyond the deposit or upfront payment. This may include travel expenses, accommodation costs, and other related expenses. Therefore, we recommend you carefully consider your budget and financial situation before committing to any medical treatment.

At ImagineHealth, we understand that life can be unpredictable. Therefore, if your plans for medical treatment suddenly change due to an unforeseeable event, we may be able to provide you with some financial relief in the form of a partial refund. While this option won’t always apply depending on the specific provider and services offered, our team will do everything possible to support you. Either way, ImagineHealth, and its partners will work with you to find a fair solution. 

We recommend that you pay for your treatment in advance to secure your treatment dates and ensure you can receive the care you need.

If you are paying for your treatment with a bank transfer, we will provide you with the necessary information, including our bank account number and any required reference codes. 

If you are paying for your treatment with a credit or debit card, we will need to verify your card information and may require you to provide additional documentation, such as a copy of your passport or ID. We will also need to confirm that your card is valid and has sufficient funds to cover the cost of your treatment.

We encourage you to contact us if you have any questions or concerns about payment services.

Here at ImagineHealth, we are committed to ensuring you understand the potential costs associated with your treatment plan. Therefore, before committing or traveling abroad for treatment, you can expect us to provide a detailed description of services included and excluded from your quote so that no surprises arise upon arriving in Thailand. 

We will provide you with the necessary information and clarity by collaborating and openly discussing costs. This is a positive step towards patient involvement with care decisions, something ImagineHealth values deeply.

We care deeply about you and understand that the costs of medical treatments can be a source of worry. Therefore, we prioritize transparency, so you know what you are paying for before beginning treatment without any hidden fees or surprises. To give you peace of mind regarding financial matters related to your care, we will provide you with an inclusive breakdown of associated costs and actively communicate potential additional expenses before they arise. Our commitment is always towards helping create clarity throughout this process so that all aspects are fully understood from both sides—allowing for smoother overall experiences moving forward!

We believe that by being transparent about costs and working closely with you, we can help build trust and confidence between you and Thai providers and ensure that you are fully informed and involved in your care and treatment decisions.

To provide the best possible service, we are dedicated to helping you understand and make informed decisions about your treatment plan. Therefore, we will happily share a cost estimate for any treatment program before booking; this would include an itemized list of what is included in said costs, such as accommodation fees, rehabilitation programs, or even laboratory tests that may be necessary. 

That being said, it’s always important to remember that there may be changes made during assessment with our specialists after your arrival here in Thailand – but rest assured that if anything comes up along those lines, you will be part of the decision-making process.

Medical treatments can quickly become a financial burden. At ImagineHealth, we prioritize making innovative therapies financially accessible for you – but we don’t offer any financing options. However, there are several sources you may want to explore if needing help covering the costs: 

  • Payment plans: A payment plan could be a great way to make the cost of your treatment more manageable. Though these plans are not very common, don’t hesitate to ask us about them – our treatment partners might have some practical solutions.
  • Medical loans: Medical loans can be a way to cover the cost of medical treatments. Banks and financial institutions may offer competitive interest rates so that you have access to the necessary funds when it matters most. Allow yourself some peace of mind by looking into these options.
  • Health savings accounts (HSAs) or flexible spending accounts (FSAs): As you plan for medical expenses, consider if your HSA or FSA can help. These accounts may assist with the cost of various treatments, making it easier to manage financial worries during stressful times.
  • Insurance: Health insurance can be a great asset on your side when it comes time for medical treatments requiring an out-of-pocket expense. In some cases, you may even find coverage options through your insurer if you’re considering traveling abroad for the treatment—it’s just important to check with them first. We will provide the necessary documents from our side to support your application.
  • Fundraising: Fundraising can be a good financing option for medical tourists, especially if you are seeking a medical treatment that is not covered by insurance or cannot afford the cost of the treatment out of pocket. There are several ways that you can fundraise for medical tourism, including:

    • Online fundraising platforms: There are many online platforms, such as GoFundMe or YouCaring, that allow you to create a fundraising campaign and share it with friends, family, and the wider community.
    • Social media: You can also use social media platforms like Facebook or Instagram to share your fundraising campaign and reach a wider audience.
    • In-person fundraising events: You can also hold in-person fundraising events, such as bake sales, car washes, or raffles, to raise funds for your medical tourism. These events can be a lot of fun and an excellent way to engage with your community and build support for your campaign.

 By exploring these and other financing options, you may be able to find a solution that helps you afford the medical care you need. 

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