Privacy Policy

Who is responsible

ImagineHealth Co., Ltd. operates Imagine Thailand and is the data controller for our inquiry and facilitation activities. Thailand company registration no. 0105565138123. Address: Millennium Hilton Bangkok, Arcade, Ground Floor, Bangkok, Thailand. Privacy inquiries: contact@imaginehealth.io. We are an independent facilitator, not a medical provider.

Information we collect

The initial form collects your name, email, country, procedure interest, optional message and consent choices. Our subsequent communications may include scheduling preferences, relevant service arrangements and records of your questions. Hosting and service providers may process technical information such as IP addresses for delivery and security.

Please do not send medical records or sensitive health details in the general inquiry form. If health information is needed for provider assessment, we will explain an appropriate channel, the intended recipients and purpose. Such information receives additional protection and is processed with explicit consent or another applicable lawful basis.

How we use information

We use inquiry information to respond, clarify your request and coordinate agreed next steps. With your knowledge or authorization, this may include communication with selected healthcare professionals or service partners. We may also retain necessary information for administration, security, legal obligations and resolving concerns.

Inquiry consent and marketing choices

The required inquiry checkbox permits ImagineHealth to contact you about your request. A separate, optional, unchecked checkbox lets you choose occasional ImagineHealth emails about healthcare options in Thailand, including plastic surgery and longevity. Marketing consent is not required to receive a response or use our facilitation services.

We record your choice. You may withdraw marketing consent through the unsubscribe option in a marketing email or by contacting us. Withdrawing that choice does not cancel your inquiry or affect processing already lawfully completed. We retain limited suppression information where needed to respect your preferences.

Legal bases

Depending on the activity and applicable law, processing may rely on consent, steps you request before an agreement, performance of an agreement, legal obligations or legitimate interests in administering and securing our services. Sensitive health information requires an appropriate additional lawful basis.

Service providers and disclosure

This website is hosted by Hostinger. Inquiries are submitted through Formspree and handled by ImagineHealth. These providers may process data outside Thailand under their own terms. We share relevant information with selected clinical or practical service partners only as needed for agreed arrangements and with your knowledge or authorization.

No analytics or advertising scripts are currently installed in this website. We do not use health records for advertising audiences. If measurement tools are introduced, this policy and the applicable consent choices will be updated before activation.

International transfers and retention

Recipients may be located outside Thailand. Where required, appropriate lawful safeguards must apply to international transfers. We retain information for as long as reasonably needed for the inquiry, service relationship, applicable legal requirements or the establishment or defense of claims. Marketing records are retained until withdrawal or when no longer needed, subject to necessary suppression records.

Your rights and security

Subject to applicable law and exceptions, you may request access, correction, receipt, restriction or erasure of your information, object to certain processing, withdraw consent or complain to the relevant data-protection authority. Contact contact@imaginehealth.io; we may verify your identity before responding.

We use reasonable organizational and technical safeguards. No internet transmission or storage system can be guaranteed completely secure. This website is intended for adults and is not designed to collect information from children.

Policy changes

We update this notice when services, tools or legal requirements change. The current effective date is shown above. The cookie policy explains the technologies currently used.